PRE-ORDER GUIDELINES

Please read the Pre-order Notice before making your purchase.
Placing an order means you agree to the following terms. Thank you.

  • This is a custom pre-order placed based on your request and cannot be canceled once submitted.
  • No cancellations, refunds, or returns are accepted unless the item is defective.
  • It’s recommended to combine only items from the same month in one order.
  • If items from different months are ordered together, shipment will wait until all items arrive, which may cause delays.
  • If you wish to split shipments for different months, an additional shipping fee of NT$100 will apply.
  • In the event of out-of-stock or manufacturer cancellation, your pre-order payment will be fully refunded.
  • Minor box dents or scuffs during shipping that do not affect the product are not considered defects.
  • If you require a flawless box, please do not place an order.
  • The estimated delivery month is provided by the manufacturer and may vary due to unforeseen factors.
  • Delays cannot be used as a reason for cancellation or refund.
  • If production or shipping is delayed, we may not be able to notify each customer individually — please contact customer service for updates.
  • Figures and toys are often hand-painted and assembled, so minor paint variations, glue marks, or assembly gaps (under 2cm) are within the normal range.
  • Japanese pre-order items may display prototype images; actual products may differ.
  • Blind box or mystery box items are sold randomly — styles cannot be chosen or exchanged based on preference.

All pre-order items require full payment upfront — no deposits or remaining balance payments.

Additional Information
  • Shipping Service: Delivery dates for pre-order items cannot be specified.
  • After-sales Service: Please check your items as soon as you receive them. If defects are found, you may request a replacement or return.
  • Anti-Fraud Reminder (165 Hotline): Be alert to scams. Do not follow instructions from unknown callers or messages asking you to use an ATM. If you receive suspicious contact, please call the 165 Anti-Fraud Hotline.
  • Customer Service: For questions about orders, payments, returns, or shipping, please contact us through customer service messages.